Hereford House - Terms and conditions
Self catering holiday accommodation in the heart of Buxton
- Contract
The contract to hire the flat as listed in the enclosed information sheets incorporates conditions 1 to 24 below and is between us and you as the hirer. The contract does not take effect until we despatch written confirmation of your booking to you. The contract is made in England and is governed in all respects by English Law. - Hire Terms
The prices quoted in the information sheets relate to all contracts made up to December 31st (of the year to which the prices relate). Any holiday bookings made for periods after this time are subject to price change. - Booking Alterations
It may be possible to alter any of your holiday arrangements after your booking has been confirmed, you must notify us by email or phone and we will do our best to help. The names of guests on the booking form must be the only persons staying during the rental period. Any changes should be notified to us by email prior to the rental period (see Section 16 below). We do not allow sub letting of the property. - Number of Persons
The maximum number of persons allowed in the flat is five. Additional persons may not be accommodated. Unless we are informed of the number of persons on the booking form there may not be sufficient linen etc. provided. - Restrictions
Strictly NO SMOKING, NO PETS, NO YOUNG CHILDREN UNDER THE AGE OF 5. - Deposits
Please refer to Section 22 below regarding the Damage Deposit. Provisional bookings may be made by phone or by email. The provisional booking is held until a deposit of 20% of the rental together with a booking form, If the deposit has not been received after one week from making the provisional booking the period booked becomes vacant and may be allocated to another customer. All reasonable efforts will be made to contact you first to see if you still wish to proceed with the booking in this event. Upon receipt of the deposit, an acknowledgement will be sent to you by email to indicate confirmation of booking and will be deemed to be acceptance of these conditions. The deposit is non-returnable unless the booking cannot be confirmed, in which case it will be returned. Please read cancellations below in Section 11. - Late Bookings
If a booking is made less than one month before the holiday start date, full payment must be sent with the booking form. Upon receipt of this an acknowledgement will be sent within one day (this being deemed to be acceptance of these conditions) together with all final details. In the event that the booking cannot be confirmed, the full payment will be returned. It is your responsibility to inform us of non-receipt of final details. - Balance Outstanding
Once your booking has been confirmed by us you are responsible for the whole of the hire terms. The balance of hire must be paid no later than one month before the hire starting date. Upon receipt of this we will despatch final details to you, within one week. It is your responsibility to inform us of non-receipt of final details. - Payment
All payments must be in the form of a cheque or BACS transfer in the currency of Pounds sterling. Cheques should be made payable to H. Halloran. We reserve the right to recover the cost of any bank charges incurred in handling dishonoured cheques. Under no circumstances are post dated cheques acceptable. Bank details available upon request. - Final details
Final details consist of directions to the flat. A fuller description of flat instructions and rules is displayed in the flat. It is your responsibility to read these and notify us of any misunderstanding. - Booking Cancellation
To cancel your booking you must immediately notify us by email and enclose your booking confirmation. We will endeavour to re-let the property on the same hire terms but unless such re-let is obtained you will remain responsible for the full payment of the hire period. - Keys and damage to property
The keys will be given to you by our housekeeper - when you are leaving put the keys through the letter box of housekeeper. The hirer is responsible for any damages other than "wear and tear". Please refer to Section 22 below regarding the Damage Deposit. - Occupation
Unless otherwise stated on your booking confirmation, the normal time of occupation is after 4pm on the hire start date. Occupation before 4pm will not be allowed unless prior permission has been given by us. If we are prevented by circumstances beyond our control from making the flat available and cannot provide a suitable alternative, we will refund all monies paid by you but no further liability will be accepted. - Departure
The flat must be vacated by 10 am on the final day of hire. - Minors
Booking from persons under the age of eighteen years cannot be accepted. - Unsuitable Hirers
We reserve the right to decline to accept a booking or refuse to hand over the keys to any persons or group where in our opinion the facilities are not suitable for the person or any group member on the grounds of age, ill health, disability, inexperience or any other reason. In such cases all sums paid shall be refunded in full and the contract shall be discharged without further liability on either party. We reserve the right to repossess the flat at any time where damage has been caused by you or any member of your party or in our opinion is likely to be caused by you or any member of your party. In such cases we shall not be liable to make a refund of any portion of the hire terms paid. - Modifications and Descriptions
Every effort has been made to ensure that the description of the flat and any other descriptions (including those of surrounding areas etc) contained in the information sheets and website pages are correct. We reserve the right to make modifications to the flat specifications that are considered necessary in the light of operating requirements. In the interests of continued improvement, we reserve the right to alter or delete furniture, fittings, amenities or facilities, either advertised or previously available, without prior notice. If material changes occur after your booking is confirmed we will endeavour to advise you by telephone and, if there is time before your departure, confirm in writing. - Hirer's Obligations
You are responsible for the flat and its equipment during the period of hire and are expected to take all reasonable care of it. The flat is let fully furnished. Whilst duvets, bed linen and towels are provided. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to us - so that the matter can be remedied for you. You must undertake to report and pay for any damage caused to the flat and equipment lost, damaged, broken or stolen during your period of stay. Unsuitable substitutes are not accepted. All equipment, utensils, etc. must be left in a clean condition at the end of the hire period. This is also true for the general state of the property, including carpets, work surfaces, sinks, bathroom, toilet, etc. Please refer to section 22 below regarding the Damage Deposit. - Hirer's Property
We do not accept any liability for loss of, or damage to, personal effects, baggage, motor car, motor car accessories, or any other item belonging to you or in your possession. - Disputes
If you are not entirely satisfied with the accommodation you should contact us immediately to resolve the problem. If, after that, you still feel that the problem has not been resolved to your satisfaction then you must, within seven days of returning from your holiday, put your comments in writing to us. Unless this procedure is strictly observed we cannot entertain any claim arising out of the complaint. - Bed Linen
Clean duvet covers, bottom sheet and pillowcases and towels will be provided. This will be done on a change of letting only. A spare set will be left for those bookings of two weeks and over. We must be informed on the booking form on the exact number of persons staying otherwise there may be insufficient linen provided. - Damage deposit
On final payment an additional £200 damage deposit will be charged. This will be reaccredited without interest within 7 days following departure. Unless there is damage in excess of normal wear and tear, broken glasses plates etc. - for example permanent damage (which includes clearly visible irremovable stains) to furniture/carpets/linen/utilities etc. It will also be used to pay for excessive cleaning and tidying costs where the flat has NOT been left in as "close as reasonably possible" condition as found. - Equipment Failure
We regularly check, maintain and replace all equipment in the flat but occasionally they may fail unexpectedly. Where this equipment (eg boiler etc.) cannot be easily fixed (fuse etc.) then we have left our housekeeper's contact number in the flat and she will endeavour to sort out any problems as quickly as reasonably possible. The hirer accepts that they may have to accept alternative arrangements. - Car Parking
Details of parking are provided in the flat. We do not accept any liability for loss of, or damage to, personal effects, baggage, motor car, motor car accessories, or any other item belonging to you or in your possession. Car parking is at your own risk.